Code Of Conduct


Oasis Cardiff Code of Conduct Policy

As a member of staff or a volunteer you have a responsibility to ensure that everyone attending Oasis Cardiff is protected from harm. It is the responsibility of each member of staff or volunteer to ensure that:

  • their behaviour is appropriate at all times.

  • they observe the rules established for the safety and security of children, young people and

    vulnerable adults (all refugees and asylum seekers are potentially vulnerable).

  • they follow the procedures following suspicion, disclosure or allegation of child abuse.

  • they recognise the position of trust they have been placed in and in every respect, the

    relationships they form with the children, young people and vulnerable adults are appropriate.

    Meeting your Responsibilities:

    To give positive guidance the Code of Behaviour (below) provides a list of do’s and don’ts to help ensure that:

    the welfare of clients is safeguarded
    you avoid compromising situations or opportunities for misunderstanding or allegations.

    Code of Behaviour:


    put this code into practice at all times
    treat everyone with dignity and respect
    set an example you would wish others to follow
    dress appropriately and professionally and to be respectful of different cultures
    treat all people equally- show no favouritism
    respect everyone’s right of privacy
    avoid unacceptable situations within a relationship (e.g. close and intimate relationships) allow clients to talk about any concerns they have
    encourage others to challenge any attitudes or behaviours they do not like
    avoid being drawn into inappropriate attention seeking behaviour

  • follow the no alcohol and drugs rule

  • make people aware of the safe guarding policy

  • remember this code in sensitive moments i.e. telling their stories or bereavement

  • report any hate crimes or racial abuse

  • keep other members of staff/ volunteers informed of where you are and follow the Angelica Policy

    when on external visits.

  • remember someone else might misinterpret your actions no matter how well intentioned.

  • take any allegations or concerns of abuse seriously and refer immediately.

  • take any concerns about another member of staff however small immediately to the Director, or if

    it is concerning the Director contact a trustee.

    DO NOT:

  • trivialise abuse

  • form a relationship with a child, young person or vulnerable adult that is an abuse of trust

  • permit abusive peer activities e.g. initiation ceremonies, bullying

  • engage in inappropriate behaviour or contact - physical, verbal or sexual

  • make suggestive remarks or threats even in fun

  • use inappropriate language - writing, phoning, email or internet

  • let allegations, suspicions or concerns go unreported

  • just rely on your good name to protect you

  • visit any client in their homes, give them your mobile number or friend them on Social media (for

    example Facebook)

  • See clients in a situation which could compromise yourself or the client (e.g. do not have a

    meeting alone with a client of the opposite sex in a closed room. Always see them in an open space or in a room with the door open)