Oasis Cardiff Code of Conduct


As a volunteer you have a responsibility to ensure that everyone attending Oasis Cardiff is protected from harm. It is the responsibility of each member of staff or volunteer to ensure this, please tick the box below to show that you have read , understoo

● My behaviour should be appropriate at all times.
● I will observe the rules established for the safety and security of children, young people and vulnerable adults (all refugees and asylum seekers are potentially vulnerable).
● I will follow the procedures following suspicion, disclosure or allegation of child abuse.
● I recognise the position of trust that I been placed in and in every respect, the relationships I form with children, young people and vulnerable adults will be appropriate.

Meeting Your Responsibilities

To give positive guidance the Code of Behaviour (below) provides a list of do’s and don’ts. This will help ensure that the welfare and safeguarding of clients and yourself. Avoid compromising situations or opportunities for misunderstanding or allegations. Please tick the box below show you have read, understood and agree.

Code of Behaviour


• Put this code into practice at all times.
• Treat everyone with dignity and respect.
• Set an example you would wish others to follow.
• Dress appropriately and professionally and to be respectful of different cultures.
• Treat all people equally- show no favouritism.
• Respect everyone’s right of privacy.
• Avoid unacceptable situations within a relationship (e.g. close and intimate relationships).
• Allow clients to talk about any concerns they have.
• Encourage others to challenge any attitudes or behaviours they do not like.
• Avoid being drawn into inappropriate attention seeking behaviour.
• Follow the no alcohol and drugs rule.
• Make people aware of the safeguarding policy.
• Remember this code in sensitive moments i.e. telling their stories or bereavement.
• Report any hate crimes or racial abuse.
• Keep other members of staff/ volunteers informed of where you are and follow the Angelica Policy when on external visits.
• Remember, someone else might misinterpret your actions no matter how well intentioned.
• Take any allegations or concerns of abuse seriously and refer immediately.
• Take any concerns about another member of staff however small immediately to the Director, or if it is concerning the Director contact a trustee


• Trivialise abuse.
• Form a relationship with a child, young person or vulnerable adult that is an abuse of trust.
• Permit abusive peer activities e.g. initiation ceremonies, bullying.
• Engage in inappropriate behaviour or contact - physical, verbal or sexual.
• Make suggestive remarks or threats even in fun.
• Use inappropriate language - writing, phoning, email or internet.
• Let allegations, suspicions or concerns go unreported.
• Just rely on your good name to protect you.
• Visit any client in their homes, give them your mobile number or friend them on Social media (for example Facebook).
• See clients in a situation which could compromise yourself or the client (e.g. do not have a meeting alone with a client of the opposite sex in a closed room. Always see them in an open space or in a room with the door open).